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Pacha Collection

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TERMS & CONDITIONS

Shipping & Delivery (EU only)

All our items will be dispatched for delivery from our central warehouse in Ibiza.  They will be sent using the shipping method outlined in the Postage/Shipping tab in the Checkout section of the site. Delivery times can vary, when posting throughout Spain it can take from 2-10 days depending on your delivery choice. If you have not received your item at this time please contact us on the details below to discuss your order.

Returns & Exchange

Please contact collection@pacha.com to discuss any return item. 
All refunds will be credited back to the original payment type. Please note that if you return merchandise without a receipt or invoice, we will provide you with a merchandise credit for the last known value of the item. We do not exchange items we only refund.Pachacollection.com will happily accept unwashed, unworn or defective merchandise, with tags attached, for a full refund within 15 days from purchase date.All items bought in  FINAL SALE  or SPECIAL PROMOTION  or  from 50% discount  cannot be returned. Items cannot be returned after 15 days of purchase date.Pachacollection.com is not responsible for shipping & handling costs on returned items.Shipping charges will not be refunded for packages that are refused by customers nor will Pachacollection.com be responsible for re-shipping refused packages.We are unable to process returns for any Pachacollection.com  items purchased from an outside retailer.Upon the receipt of returned goods, Pachacollection.com reserves the right to deny refund if the merchandise does not meet policy requirements.Your return will be processed within 5 - 10 business days of receipt of merchandise.

2. Quality of Your Merchandise

On-line Purchase:
If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at collection@pacha.com 


3. Return / Exchange Time Frame
Upon receipt of your return, allow up to two weeks for the credit to appear on your payment card statement

Ordering & Viewing Orders

Once you have completed your order online you will be presented with the option to Print Order or Continue Shopping. You can Log In and view your order process at any time by entering your username and password you signed up with during the check out process. The Log In button is found across the top of every page of the site. The 'My Account' control panel is reached after Log In, here you can view, edit, add address and personal details. Adjust your Newsletter subscriptions and manage your Account features. Please take a moment to familiarise yourself with the Account page.

Payment, Pricing & Promotions
Pachacollection.com is a Spanish based company. All products and purchasing information is clearly marked in (€) Euros. All orders will be processed in Euros and your bank will either debit the equivalent price in Euros or debit the amount in your local currency. For confirmation on exchange rate charges and currency rates please contact your banking facility. Pachacollection.com will offer promotional vouchers and gifts via the Pachacollection.com website. These gifts and promotions will be clearly marked with specific Terms & Conditions applying to how the vouchers and gifts can be used or redeemed. For further information please see the individual Promotions Terms & Conditions when presented to you.




PRIVACY POLICY & SECURITY



Information We Collect Online
1. General Browsing
Pachacollection.com gathers navigational information via Google Analytics about where visitors go on our Web site. This information allows us to see which areas of our Web site are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, domain type, browser version, service provider, IP address) may be collected which will provide information regarding the general use of our Web site.

2. Personal Information
Contact Us, Help or Feedback If you complete a general "Contact Us" form on our Web site, we may collect your name, e-mail address, mailing address and any information that you provide in the text of your message. 3. E-mailing an Item to a Friend
E-mailing an Item to a Friend When an online user sends an e-mail an item to a friend from the Pachacollection.com Web site, the designated recipient will receive the sender's name and e-mail address, as well as any information entered into the message by the sender. Pachacollection.com does not retain or review the names or e-mail addresses of the sender or recipient, which are provided in Email-A-Friend. Likewise, Pachacollection.com does not retain or review any information provided in the message content.

4. Registering with the Online Store
Online visitors are given the opportunity to register with the Pachacollection.com online store. Registering with the online store allows visitors to create an address book, make a wish list, and enjoy "quick checkouts" by having Pachacollection.com automatically enter their billing address and preferred shipping information. Registering with the online store requires visitors to provide their name, postal address, e-mail address, and telephone number.

5. Creating and Using an Address & Alternative Address Book in the Online Store
Only visitors registered with the Pachacollection.com online store may create and use an Address Book, which allows registered users to save in the Alternative Address Book they create all of the different names and addresses to whom they frequently send purchases or gifts. When a registered user wants to send a purchase to someone in their Address Book, they simply need to select the desired recipient on the check-out screen. The information a registered user enters into their Address Book is not used for any promotional purposes by us or our affiliated companies, nor is such information rented, sold or exchanged with third parties.

6. Creating and Sending Wish Lists
Only visitors registered with the Pachacollection.com online store may create and send a Wish List. If a Wish List is sent at the request of a registered user, their friends and family who receive the Wish List will be able to see the registered user's desired items, as well as make purchases directly off that list. When a registered user finds an item in the online store that they want, they can click "Add to Wish List." The registered user can then request Pachacollection.com to forward the registered user's Wish List by providing the e-mail address(es) of the requested recipient(s). Pachacollection.com will then send an e-mail to the requested recipient(s), which will include a link to the registered user's Wish List. The e-mail address information of the recipient(s) provided by a registered user in the Wish List feature is not used for any promotional purposes by us or our affiliate companies, nor is such information rented, sold or exchanged with third parties. Recipients of a Wish List, however, will have the opportunity to elect to sign up for email from us and we will then use that email address to send information about our products and promotions.

7. Purchasing at the Online Store
If you purchase merchandise through Pachacollection.com, we will gather personal information (i.e., name, billing and shipping address information, e-mail address, telephone number and credit card information), as well as information about your purchases on our Web site. Our payment terminals include Paypal and La Caixa Servired Credit Card Terminal. For full details and terms please visit www.paypal.com and www.servired.es/ingles/indexx.htm

8.Using Information We Collect Online
Pachacollection.com uses the information you provide when signing up for our mailing list to send information about Pacha Collection products to you via e-mail and regular postal mail.

The information you provide when registering with the online store or making a purchase with the online store, may also be used for Pacha Collection marketing. For example, your name and postal address, which you provide when registering with the online store, as well as your purchasing information, may be added to our postal mailing list.

If you previously signed up to be added to the Pacha Collection mailing list, requested a catalog, registered with the online store or made a purchase with the online store, but no longer wish to receive information about Pacha Collection products via e-mail from Pachacollection.com, please email collection@pacha.com Please be aware, however, even if you request to be removed from our e-mail marketing list, you may still receive e-mail confirmations for any orders placed on Pachacollection.com. If you no longer wish to receive marketing materials from Pacha Collection via regular postal mail, please email collection@pacha.com and tell us in your comments that you want to be removed from the Pacha Collection postal mailing list.

9. Information We Share With Third Parties
Pachacollection.com does not sell or rent your e-mail address to unrelated third parties. We may, however, share e-mail addresses collected after December 2008 with our affiliated companies (for example, El hotel, Pacha Magazine, Pacha Ibiza) so that they may send you promotional materials about their products. You can be assured that our affiliated companies will not sell or rent your e-mail address to unrelated third parties. you may unsubscribe at any time from our mailing list by following the instructions at the bottom of the emails.

We make the names and postal addresses in our postal mailing list, sometimes categorized by purchasing information, available to our affiliates (for example, , El hotel, Pacha Magazine, Pacha Ibiza) and other unaffiliated companies for their marketing purposes. If you would like to make sure that we do not disclose your name and postal mailing address to unaffiliated third parties for their marketing purposes, please email collection@pacha.com and ask us not to share your postal address with unaffiliated companies.

Please be aware that Pachacollection.com may use third parties to help provide services to you, such as fulfilling orders, processing payments, providing electronic online investor information, monitoring site activity, serving site content, organizing information, conducting surveys, and administering e-mails, drawings, or contests.

You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site or the public.

10. International Users
If you are visiting Pachacollection.com from a location outside of Spain your connection will be passed through to our servers located in the U.S. Your orders placed through Pachacollection.com will be accepted and fully processed in the Spain by La Caixa Servired Merchant Facility or Paypal depending on your payment choice. All orders are shipped from Spain. All personal or order information you provide except Credit Card and payment details will be processed and maintained in our secure Web servers and internal systems located within the U.S.

11. Cookies
What Are Cookies and How Do We Use Them? What Are Cookies and How Do We Use Them? Pachacollection.com uses a browser feature known as a cookie, which assigns a unique identification to your computer. The cookies are typically stored on your computer's hard drive. Information collected from cookies is used by Pachacollection.com to evaluate the effectiveness of our Web site, analyze trends and administer the Web site. The information collected from cookies allows us to determine such things as which parts of our Web site are most visited and difficulties our visitors may experience in accessing our Web site. With this knowledge, we can improve the quality of your experience on our Web site by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. In addition, Pachacollection.com uses cookies to help keep track of items you put into your shopping cart and to tell us whether you have visited Pachacollection.com in the past. This allows visitors registered with the online store to maintain shopping carts between visits.

12. Analytics.
We use Google Analytics, a third-party service provider, to assist us in better understanding the use of our Web site. Google Analytics will place cookies on your computer and will receive information that we select that will educate us on such things as how visitors navigate around our Web site, what products are browsed and aggregate purchasing information. Google Analytics analyzes this information and provides us with aggregate reports. The information and analysis provided by Google Analytics will be used to assist us in better understanding our visitors' interests in our Web site and how to better serve those interests. The information collected by Google Analytics may be associated and combined with information that we collect about you while you are visiting our Web site. Google Analytics is contractually restricted from using information it receives from our site other than to assist us. Google Analytics is contractually required to maintain all information about our site and its analysis in confidence. As a visitor to our Web site, you have the option to deactivate the ability of Google Analytics to analyze your browsing and purchasing behaviour on our site. If you would like to deactivate our ability to analyze your browsing and purchase behaviour through the use of this service, please email collection@pacha.com

13. Updating Your Personal Information
We prefer to keep registered users' personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information, including your billing address and preferred shipping information. Just log-on to your account with your user name and password, and you'll see a menu where you can update your information.

14. Privacy Of Children On Our Web Site
Pachacollection.com is not directed at Children under the age of 13, and no one under the age of 13 should provide personal information on this Web site.

15. Links
For your convenience and enjoyment, our Web site may contain links to other Web sites. Pachacollection.com does not evaluate and is not responsible for the privacy practices or the content of such Web sites. We would urge you to review the privacy policies on each link to ensure that you are comfortable with their privacy policies and practices.

16. Updates to Privacy Policy
As we continue to offer our visitors new and different types of content and services, Pachacollection.com may modify our information collection and use practices. Should there be a material change to our information collection and use practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy statement.

17. Security Statement
Pachacollection.com limits the number of employees that have access to the databases that contain personal data, and Pachacollection.com employees are advised of the importance of confidentiality. In addition, it is our policy to never send your credit card number via e-mail. As an added safeguard, Pachacollection.com does not store credit card information with your registered online profile. We designed the Pachacollection.com online store to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 4.0 versions or higher of Netscape Navigator and versions 4.0 or higher of Internet Explorer. Browsers that do not meet this requirement will be prevented from navigating the online store section of the Pachacollection.com Web site. While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

Contact Us / Questions

If you have any questions, comments or concerns regarding our privacy practices, please contact us at the following e-mail address:



collection@pacha.com



PACHA MERCHANDISE, S.L.
CIF: B57129793
Pol. Industrial Ca Na Palava, Nave 31
07819 – Jesus
IBIZA